Customer Support Representative | ERP Conversion Project

Location: Hunt Valley, MD
Schedule: Full-Time | Monday-Friday | Standard Business Hours
Job Type: Temporary Contract Assignment
Work Environment: 100% Onsite

About the Opportunity

We are seeking experienced Customer Support Representatives to assist with a large-scale ERP system conversion project. This role is ideal for candidates with customer service, order processing, sales support, or CRM experience who thrive in fast-paced environments and enjoy problem-solving.

The selected candidates will support customer inquiries, process orders, manage transaction-related issues, and help ensure a smooth transition during a critical business systems implementation.

Responsibilities

• Respond to customer inquiries via phone, email, and web chat
• Process sales orders and customer transactions accurately
• Manage customer requests within CRM and ERP systems
• Research and resolve order exceptions and discrepancies
• Route and escalate customer issues to appropriate teams
• Maintain accurate documentation and records
• Follow established workflows, procedures, and service standards
• Support high-volume workloads while maintaining attention to detail
• Assist with special projects related to system conversion activities

Qualifications

Required

• Previous customer service, sales support, order management, or customer operations experience
• Experience working within CRM or ERP systems
• Strong data entry and administrative skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize competing responsibilities
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office applications
• Ability to work independently and as part of a team

Preferred

• Experience with NetSuite, Salesforce, SAP, or similar systems
• Order processing or order management experience
• Experience supporting customers through phone and chat channels
• Previous experience with system implementations, migrations, or ERP conversions

Ideal Candidate

You are a highly organized professional who enjoys helping customers, solving problems, and working with business systems. You are comfortable learning new technology, managing a high-volume workload, and maintaining accuracy in a fast-paced environment.

Benefits

• Competitive pay
• Valuable ERP conversion project experience
• Professional business environment
• Opportunity to expand CRM and ERP system expertise
• Potential future opportunities based on performance

Apply today if you have customer service, order processing, sales support, CRM, or ERP experience and are looking for an immediate opportunity with a growing organization.